Recognition and Rewards

<h3>Recognition and Rewards Overview</h3>This course focuses on a critical part of successful managing. You will learn the difference between recognition and rewards, and also how to plan various types of contests. <h3>Learning Objectives</h3> <b>Upon completion of this eLearning module, you will be able to:</b> <ol> <li>Define recognition, reward, and contest. <li>List examples of recognition and rewards. <li>Describe the importance of recognition and rewards. <li>List the benefits of contests. <li>Describe different kinds of contact center contests. <li>Describe the various contest length options. <li>Explain the relationship between rewarding activity and rewarding results. <li>Describe the use of no/low-cost rewards as well as monetary rewards. <li>Identify the challenging aspect of contests. <li>Describe how to plan and track contests. </ol> <h3>Course Outline</h3> <ol> <li><b>Importance of Recognition and Rewards</b> <li><b>Recognition</b> <ul> <li>Definition <li>Examples </ul> <li><b>Rewards</b> <ul> <li>Definition <li>Results-Oriented Rewards <li>Examples </ul> <li><b>Contests</b> <ul> <li>Definition <li>Types of Contests <li>Planning a Contest <li>Contest Length <li>Prizes <li>Challenges </ul> <li><b>Activities and Test</b> </ol>